- How to reach roadsurfer: which channel for which situation
- Claim or damage dispute? Which channel is right for your case
- How to read your return protocol
- I don't agree with my return protocol: what can I do before an invoice is issued?
- Which damages do I not need to have documented or reported at pick-up?
- How does roadsurfer verify if damage occurred during my rental?
- Additional fees: What charges can apply?
- What should I check regarding damages, before returning the vehicle?
- Why was the damage only discovered after the vehicle was returned?
- What should I do if I’m unsure whether damage occurred during my rental?
- An accident or damage occurred during my trip – what happens to my deposit?
- What types of damage are generally excluded from Protection Packages?
- Why did I receive a damage invoice even though I booked the Protection Package Max?
- Why do I have to pay a handling fee?
- How long does the damage review and invoicing process take?
- Can multiple damages be included in one invoice?
- Which documents relating to my damage can I view?
- Can I provide more information or clarification about the damage before my case is finalized?
- How to review a damage invoice and request documents
- Why does my damage invoice show a full replacement cost instead of just a repair?
- Why am I still getting payment reminders after I objected to a damage invoice?
- Why is my deposit being held if I dispute the damage? When will it be released and how is it offset?
- Why did I receive both a deposit charge and a damage invoice?
- Why do I have to pay for damage caused by a third party?
- What should I do if I was involved in an accident with a roadsurfer vehicle (but I’m not the renter)?
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Customer account, adjust booking, Pick up, Return, Payment, Deposit