You can view documents related to your claim if you want more details about your invoice or the review process:
- Handover and return documentation: Protocols from the pick-up and return of the vehicle can be found in your documents in your customer account.
- Damage photos: Pictures showing the damage to your vehicle will be sent to you as an attachment to the damage invoice.
-
Rough cost breakdown: You will also find this in your invoice, in the description.
You can also request the following:
- Expert report: Official assessments or technical reports from an expert (DAT calculation and invoice).
- Cost breakdowns: A detailed list of the costs for repair or replacement.
To request these documents, simply contact roadsurfer Support via the Contact Form and let us know which documents you need. We’re happy to provide you with all available information to help you better understand your case.