Being on the road
Technical instructions, troubleshooting, roadtrip questions
Instructions & Troubleshooting
Technical Support
- Accident, breakdown or damage on the road?
- Questions about the operation of your van or a technical problem?
- Gas bottle / propane tank empty? Here you’ll find help!
- Gas smell in the camper: How to check if everything is okay
- Damage on a window or stonechip on the windscreen?
- What is AdBlue / DEF and why do I need to refill it?
- See all 18 articles
roadtrip Support
- Which model am I sitting in?
- You are on the road and looking for a spot or a place to stay overnight?
- Which apps can help me plan my road trip?
- Festival with the camper - what you should bear in mind!
- Something is missing from the equipment?
- I have forgotten something in my Roadsurfer (lost and found)
- See all 9 articles
Toll & Vignette
- Environmental sticker - can I drive into cities with my camper van?
- How to pay tolls in the USA with "Toll Access"?
- How to pay tolls in Canada with "Toll Access"?
- France: When do I need an emission sticker for my roadsurfer?
- What do I need to know about tolls in Austria?
- What do I need to know about tolls in Switzerland?
- See all 21 articles
Damage cases made simple
- How to reach roadsurfer: which channel for which situation
- Claim or damage dispute? Which channel is right for your case
- How to read your return protocol
- I don't agree with my return protocol: what can I do before an invoice is issued?
- Which damages do I not need to have documented or reported at pick-up?
- How does roadsurfer verify if damage occurred during my rental?
- See all 25 articles