If you’ve disputed a damage invoice but continue to receive payment reminders, here’s what you need to know:
Objection Review Process
- Once you submit an objection, your case enters a review process.
- roadsurfer will confirm receipt of your objection and let you know the expected timeline for processing.
Automated Payment Reminders
- Payment reminders may still be sent automatically by the system, even while your objection is under review.
- These reminders do not mean your objection is being ignored.
No Collection Measures During Review
As long as your objection is actively being reviewed, no collection actions will be taken.
Reminder Fees
If any reminder fees are generated during the review period due to automated messages or longer processing times, these may be waived.
What to Expect
- You’ll receive updates about your case status and the next steps.
- If you have questions about reminders or fees, contact the roadsurfer support via the Contact Form for clarification.
Tip: Keep an eye out for confirmation emails and updates from roadsurfer, and don’t hesitate to reach out if you need more information about your objection or the reminder process.