If you're not sure whether damage happened while you had the vehicle, it's best to act quickly and follow these steps:
- Report it promptly: Let us know about any suspected damage as soon as possible via the Contact section. Early reporting helps us review the situation accurately.
- Document everything: Take clear photos or videos of the affected area – ideally with a visible timestamp, so the images can be clearly assigned to the right point in time. If you also have photos or videos from when you picked up the vehicle, send those along too – they help us check whether the damage was already there beforehand.
- Reporting early helps: The sooner we know, the better we can review your case and avoid misunderstandings.
If you're ever in doubt, feel free to reach out to our team at any time.