Yes — if your rental included driving in the country for which you were invoiced, a toll, traffic fine/violation invoice from roadsurfer is genuine, even a long time after your trip. Here is how to check it against what you already know.
What a genuine roadsurfer invoice contains
- Your booking number and the dates of your rental, matching the booking confirmation you received from us
- Each toll, traffic fine/violation listed separately, with its date, location and the reference number given by the toll operator or the authority
- One handling fee for the booking — not one per toll, traffic fine/violation
- All amounts in euros
If any of that does not match your rental — a booking number you do not recognise, dates you did not travel, a country you did not drive in — do not pay it. Contact us and we will check.
Why you are getting it now
Why now? Authorities and toll operators bill roadsurfer on their own timelines, and in some cases this happens well after a rental has ended. The charge remains valid and payable regardless of when it reaches us, and we pass it on to you as soon as we have matched it to your booking.
roadsurfer unfortunately has no control over when the providers and authorities issue these notices.
If you are still not sure
Contact us directly, give us your booking number, and we will confirm whether the invoice came from us before you pay anything.
We will never ask you for these
roadsurfer will never ask you for your full card number, your card PIN, or your online banking password — not by email, not by phone, and not in a chat. If anyone asks you for those while claiming to be roadsurfer, do not give them, and tell us.