Tell us and we will check it.
What to send us
- your booking number
- which toll, traffic fine/violation on the invoice you are questioning — the date and location
- what you think is wrong — the amount, the date, the location, or that the charge is not yours at all
- anything that supports it, for example a payment receipt if you already paid the toll, traffic fine/violation yourself
What happens next
We compare the charge against the original notice we were billed for, and against your rental dates. We tell you what we find either way.
- If the charge is wrong, we will adjust it accordingly.
- If the charge is correct, you follow the steps to settle your payment.
Cases we can resolve quickly
- You already paid the toll yourself at EPASS24. Send us your proof of payment: Toll invoice received although you registered or paid yourself (EPASS24 / AutoPass / TOLLTICKETS)
- The date is outside your rental period. See The toll, traffic fine/violation on my invoice is from a date outside my rental
- Someone else was driving. See I wasn't the one driving — do I still have to pay?