If a toll, traffic fine/violation on your invoice is dated before your pick-up or after your drop-off, tell us — that charge should not be on your invoice, and we will check it.
What to send us
- your booking number
- the date and location of the toll, traffic fine/violation you mean
Why this can happen
Tolls, traffic fines and violations are recorded against the vehicle's number plate, not against you. If the dates do not line up with your rental, the most likely explanation is that the charge belongs to a different rental of the same vehicle.
Worth checking first
- Pick-up and drop-off days count. A toll, traffic fine/violation from the morning you collected the camper, or the evening you returned it, is inside your rental period.
- Check the date of the toll, traffic fine/violation, not the date of the notice. Notices are often issued weeks or months after the journey, so the notice date is usually much later than the date of the journey itself.
If the date still falls outside your rental after checking those, get in touch and we will look into it.