The deposit and the excess are used to repair any damage that may have occurred.
Deposit
The deposit mainly covers possible internal damages which are not covered by the insurance (e.g. dirt, broken dishes, etc.). In contrast to the excess, the deposit is paid BEFORE the rental and refunded if no damage has occurred. You will need to pay a deposit of €800/ £650.00 by credit or debit card (VISA or Mastercard) when you collect your van. This amount will only be blocked and automatically released if everything is in order. Simply track the status of your deposit in your customer account.
Excess
The deductible is the maximum amount that a customer must pay per claim before the insurance company will cover the remaining amount. The excess is only due AFTER the occurrence of such damage.