Please check the Helpcenter for camping functionality issues, as external mobility service (e.g. Ford) cannot help.
If your camper is no longer roadworthy, we are supported by the mobility service of your vehicle manufacturer (e.g. Ford). All calls will be automatically directed to Roadsurfer Customer Service when our offices are open. If our offices are closed, your call will be directly routed to the mobility service.
What are the next steps?
-
Document the breakdown as detailed as possible (with photos and videos).
In case of an accident damage (even if no other vehicle is involved), it is mandatory that you call the police and fill out the American accident report which is located in the glove compartment and attached below. - Mobility service is available 24/7 and offers support in and English. To assist you, here are the questions they will ask. Find this information in the vehicle documents in the glove compartment or in your Customer Account section “Help on the Road”:
- Vehicle Identification Number (VIN):
- Plate number:
- Vehicle model:
- Initial day of registration:
- Weight:
- Length:
- Height:
- Width:
- Manual or Automatic gear:
- Your telephone number and e-mail address?
- How many passengers are in the car?
- What is your location?
Mobility service number:
You find the telephone number of the mobility service provider responsible for your vehicle in your Customer Account section “Help on the Road”. - Last step is to send us all documents including the transaction number of the mobility services provider via the Contact section by clicking “I have an existing booking” > “I am already on the way” > choose what applies to your situation.
You experienced a minor damage or an accident, but you are confident that your camper is roadworthy?
What are the next steps?
- Document the breakdown as detailed as possible (with photos and videos).
In case of an accident damage (even if no other vehicle is involved),it is mandatory that you call the police and fill out the American accident report which is located in the glove compartment and attached below. - Send us all documents via the Contact section by clicking “I have an existing booking” > “I am already on the way” > choose what applies to your situation.
You want to talk to roadsurfer support? You are welcome to send us a message via our Contact section or find your dedicated telephone number in your Customer Account section “Help on the Road”. We will take appropariate measures and discuss all options, such as visit to a workshop, a replacement vehicle or any quick fix that gets you back on the road as soon as possible.