No, this is quite normal for our campers, where the handbrake is located between the driver and passenger seats. It is designed so that you can turn the driver's seat without hitting it. That's why it drops back to the floor when it's activated. This can give the impression that it's not on or working.
Look for the red ‘Caution’ symbol on the dashboard to see whether it is engaged or not! Depending on the model, it will look something like this:
So if you try to deactivate it, it may seem a bit strange. To release the handbrake, press the button and pull the lever backwards until it clicks into place. It can take quite a bit of force to do this – so it might help if the passenger stands behind the driver's seat.
If you park on a hill, don't forget to put one foot on the brake to prevent the car from rolling.
Watch the video:
Want to know more? We have written an article about the handbrake for each of the individual camper models. Just select your model: Instructions & Troubleshooting – roadsurfer rent - Helpcenter