Did your Vanever booking get cancelled due to Vanever's insolvency? Your holiday doesn't have to be cancelled too. 💚
roadsurfer offers a special price adjustment for affected Vanever customers. If you make a new roadsurfer booking, we can adjust the price to match the price of your cancelled Vanever booking.
Our offer for affected Vanever customers:
We will adjust the price of your roadsurfer booking to match the price of your cancelled Vanever booking.
We will adjust the price of your roadsurfer booking to match the price of your cancelled Vanever booking.
How it works
- Book a comparable roadsurfer vehicle. The vehicle category, travel period, rental duration, and included equipment should be as similar as possible to your cancelled Vanever booking.
- Send us your Vanever booking confirmation showing the booking price as well as the cancellation confirmation. Also send us the booking number of your new roadsurfer booking.
- We will review your documents and adjust the price of your roadsurfer booking to match the price of your cancelled Vanever booking.
- If applicable, and if you have already paid the full amount for your roadsurfer booking, we will refund the corresponding price difference.
Which documents do we need?
- The booking confirmation of your Vanever booking including the price details
- The cancellation confirmation from Vanever
Our team will review your case as quickly as possible and inform you about the next steps.
Important:
The price adjustment is only available for comparable roadsurfer bookings and applies exclusively to customers whose Vanever booking was cancelled due to insolvency. The selected vehicle, travel period, rental duration, and included equipment must be as similar as possible to the cancelled Vanever booking. All requests are subject to review and final approval by our team. 🚐💚
The price adjustment is only available for comparable roadsurfer bookings and applies exclusively to customers whose Vanever booking was cancelled due to insolvency. The selected vehicle, travel period, rental duration, and included equipment must be as similar as possible to the cancelled Vanever booking. All requests are subject to review and final approval by our team. 🚐💚
If you have any other questions, it is best to contact Lea directly, our chat-based AI assistant. Lea is the fastest way to reach our customer service – our team will be happy to assist you.