Before you rent a camper, you can watch our model page and our explanatory videos about the various functions of your camper in advance.
As your rental date approaches, you’ll find out all the details about setting up the bed, extending the awning, raising and lowering the roof tent, assembling the table inside, or using the shower and kitchen. For this, we have our comprehensive Camper Tutorial, which you can access before and during your trip:
7 days before collection, you’ll find your Camper Tutorial at the top right of the overview page, as part of the online check-in. It shows you all the functions of your four-wheeled travel companion, so you can prepare yourself perfectly:
If your vehicle category includes different models, the information for the model you have booked will be displayed automatically. Only look at the information for your model. Here, for example, is a Couple Cottage – Bürstner Lineo:
Please note that the allocation may change at short notice in rare cases, for example due to an accident.
Take the time to go through the Camper Tutorial carefully so you can familiarise yourself with the vehicle. Once you have completed the Camper Tutorial, you’ll see the certificate:
From the certificate page, you can share the Camper Tutorial with fellow travellers or download a PDF version. You have access to the Camper Tutorial at any time during your trip, so you can look something up again!
The Camper Tutorial has given you theoretical knowledge about your camper – now it’s time to put it into practice! During the Final Checks on the day of collection, you’ll get to know your roadsurfer in practice and learn the most important things you need to know to be perfectly prepared for your trip. The Final Checks replace a personal handover, as they provide you with comprehensive information:
- You’ll carry out the most important functions of your camper to familiarise yourself with them. Click on the images to see detailed instructions:
- Mark accordingly if you were unable to carry out a function – you’ll go over this at the end together with the person on site.
- You confirm that all booked and free extras are in the camper and you know where they are stored:
- At the end of the Final Checks, you can clarify any remaining questions, ask the staff on site for any missing equipment, and carry out the damage check. All existing damage inside and outside will be shown to you transparently. Speak to the person on site if you find any damage that is not documented:
- Finally, please sign the contract before your journey begins!
Please note the following:
The Final Checks are mandatory. This is the only way we can ensure that you know how your four-wheeled travel companion works and that everything is present and in working order. If the Final Checks are not carried out, there is no entitlement to claim for functions or equipment.