Our employees at the stations are fully occupied with handovers, returns and other important tasks. We want them to be able to focus completely on you on site. That's why we don't give out the phone numbers of the stations. But don't worry, we have a great solution for you!
Check out our Help Centre
Great, you've already found your way to our Help Centre. Here we have compiled answers to almost all of your questions! If you can't find your answer using the search bar or the folder structure, feel free to contact our ChatBot in the bottom right corner.
How can you reach us?
If you have any questions or concerns, simply ask Lea, our chat-based AI assistant. She can help you with your concern right away.
What happens if your concern involves a station?
Our stations do not offer direct customer support. Apart from your scheduled pickup and return, please do not visit or contact a station directly. If your concern requires specific information or action from a station, our customer service team will reach out to the station on your behalf and get what you need. This keeps everything in one place, so nothing falls through the cracks and you always have a single point of contact.
Thank you for your understanding and cooperation. Our goal is to provide you with the best possible service, and we are confident that this approach will help us achieve it.