The roadsurfer Flex option gives you more flexible payment, rebooking and cancellation options.
➡️Increased flexibility costs a slightly different fee depending on the country where you make your booking.
➡️This option must be selected at the time of the initial booking (cannot be added later)
Payment
- Booking more than 60 days before collection: You pay 50% at the time of booking and the remaining 50% only 60 days before collection
- Booking 60 days or less before collection: You pay 100% directly at the time of booking
Rebooking
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Up to 14 days before collection: You can change/postpone/extend/shorten your booking, but you would have to pay any increase in price or receive a refund for any price reduction 💸
However: If you shorten your booking 21-14 days before pick-up, it is considered a partial cancellation with no refund. ❌ - 14 days up to collection: You can change/postpone/extend/shorten your booking, but you would have to pay any increase in price, however, you will no longer receive a refund for any price reduction ❌
Cancellation
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Up to 21 days before collection: In the event of a cancellation, you will receive a 100% refund, 💸 including Flex fee and Travel fee - but excluding the booking fee
Why? The booking fee is non-refundable as it is the fee for using the booking platform. -
21 days up to collection: No refund possible. ❌ Only the Travel fee will be refunded up to 48 hours before collection.
Why? Because it is a refundable fee for travel preparation (which then does not take place). However, 48 hours before collection, we have already prepared your vehicle.
Please note the following:
If you rebook for a later period, the cancellation rules remain unchanged.
Example: you rebook with Flex cancellation rules less than 21 days before pickup for a period in, for example, 9 months. If you then cancel, the rule still applies that you will not receive a refund.
Here you can find all information about cancelling and rebooking.