Your Vanever booking was canceled? With roadsurfer, your vacation can still take place. 💚
If your Vanever booking was canceled due to insolvency, we support you with a straightforward price adjustment for your new roadsurfer booking.
Our offer for affected Vanever customers:
We will adjust the price of your roadsurfer booking to match the price of your canceled Vanever booking.
We will adjust the price of your roadsurfer booking to match the price of your canceled Vanever booking.
How it works
- Book a comparable roadsurfer vehicle. Vehicle category, travel period, duration, and equipment should ideally match your canceled Vanever booking.
- Send us your Vanever booking confirmation with visible booking price and the cancellation confirmation via the contact form. Also, please send us the booking number of your new roadsurfer reservation.
- We will review your documents and adjust the price of your roadsurfer booking to the price of your canceled Vanever booking.
- If your trip starts within the next 60 days and you have already paid the full amount for the roadsurfer booking, we will refund you the corresponding price difference.
What documents do we need?
- The booking confirmation of your Vanever booking with price information
- The cancellation confirmation from Vanever
Our team will review your case as quickly as possible and inform you about the next steps.
Important:
The price adjustment can only be granted for a comparable roadsurfer booking and applies exclusively to customers whose Vanever booking was canceled due to insolvency. The chosen vehicle, travel period, duration, and equipment should ideally correspond to the canceled Vanever booking. The final review will be conducted by our team. 🚐
The price adjustment can only be granted for a comparable roadsurfer booking and applies exclusively to customers whose Vanever booking was canceled due to insolvency. The chosen vehicle, travel period, duration, and equipment should ideally correspond to the canceled Vanever booking. The final review will be conducted by our team. 🚐
If you have any other questions, it’s best to contact Lea, our chat-based AI assistant. Lea is the fastest way to reach our customer service—our team will be happy to assist you afterwards.