The roadsurfer Flex option gives you more flexibility when rebooking and canceling.
➡️Increased flexibility costs a slightly different fee depending on the country where you make your booking.
➡️This option must be selected at the time of the initial booking (cannot be added later)
Rebooking
With Flex, you can move or extend your booking. If the new price is higher, you pay the difference. If the new price is lower, whether you get the difference back depends on where you pick up your camper:
| Pick-up in Europe | Pick-up in the USA or Canada | |
|---|---|---|
| Refund of a price reduction 💸 | If you rebook 7 days or more before pick-up | If you rebook 14 days or more before pick-up |
| No refund of a price reduction ❌ | If you rebook less than 7 days before pick-up | If you rebook less than 14 days before pick-up |
| Price increase | You pay the difference | You pay the difference |
Example: You pick up your camper in Los Angeles and move your trip to a cheaper period 10 days before pick-up. You pay nothing extra, but you do not get the price difference back.
All other Flex rules in this article (shortening and canceling) are the same for pick-ups in Europe, the USA and Canada.
Note: Shortening your booking is not a rebooking – it counts as a cancellation. The cancellation rules (see below) apply to the days you remove. ❌
Cancellation
-
Up to 21 days before collection: In the event of a cancellation, you will receive a 100% refund, 💸 including Flex fee and travel preparation fee - but excluding the booking fee
Why? The booking fee is non-refundable as it is the fee for using the booking platform. -
21 days up to collection: No refund possible. ❌ Only the Travel fee will be refunded up to 48 hours before collection.
Why? Because it is a refundable fee for travel preparation (which then does not take place). However, 48 hours before collection, we have already prepared your vehicle.
Please note the following:
If you rebook for a later period, the cancellation rules remain unchanged.
Example: you rebook with Flex cancellation rules less than 21 days before pickup for a period in, for example, 9 months. If you then cancel, the rule still applies that you will not receive a refund.
Here you can find all information about cancelling and rebooking.