🛡️ Choose your travel protection level and the amount of coverage in case of vehicle damage during your trip.
Protection Package "Basic" provides affordable basic protection with legal liability coverage with no extra costs. With Protection Package "Plus" you reduce the amount of the deductible per damage to €800€/£700. And with Protection Package "Max" the deductible per damage is lowered to €150/£130 while adding full coverage without deductible for common damages - like tires, windshield and damages resulting from a break-in.
Recommendation: For a worry-free experience, we strongly recommend choosing our Max package.
Further details on prices and benefits can be found in the table below:Â
- Weather damage
- Underbody / body damage
- Interior damage
- Windshield damage
- Tire damage
- Vehicle damage from break-ins, theft, or vandalism
You are responsible for the full cost of...
- Gross negligence / intentional damage
- Damage to the awning
- Damage to the roof
- Improper filling of water or fuel tanks
- Driving under the influence of alcohol or drugs
- Driving in unauthorized countries
- Driving off paved roads
- In the "Basic" package, liability insurance only exists up to the minimum amount that applies in the state where the accident occurred. You can find the amounts, for example, here (we do not guarantee the accuracy of the information on the external site).
- In "Plus" and "Max" packages, you benefit from additional insurance of €2,000,000, which we have taken out for this purpose.
Did you book before 17/11/25, 10 am?Â
Of course, the terms and conditions valid at that time still apply:
*Our basic carefree package is included in the rental price and limits your financial liability to a maximum excess per claim, with the exact amount varying by rental country and currency. Damage caused by gross negligence or intentional misconduct – such as driving with the awning or roof open, operating the vehicle in areas unsuitable for its size, incorrect filling of water or fuel tanks, entering unauthorised countries, or driving under the influence of alcohol or drugs – is not covered by the excess, and the renter is fully responsible for the cost of repairs. Further details and examples can be found in our Help Centre or General Terms and Conditions.
**Please note that before the start of your trip, it is required to pay an £700 deposit, regardless of the insurance package you choose.
More detailed explanation on costs that are not covered
Damage caused by one of the following reasons is not covered by the insurance and must be borne by the insured person:
-
Negligent Driving
Driving under the influence; Unappointed Driver operating the vehicle; Incident found not following local driving laws; Damages from Driving on unpaved roads; Driving in areas that signify size requirements not fit for the vehicle (Bridge heights, Parking Garage Dimensions, etc..) -
Improper Use of Utilities
Moving the vehicle before properly Securing the Awning and Roof Tent; Filling the Water tank with Fuel or the Fuel tank with Water; Driving without secured/locked gas cylinder; Hook-up error by customer -
Improper Operation
Ignoring operating instructions given at the beginning of the customer's rental that result in sever damage to the equipment. (Shower, toilet, oil & check engine lights, etc..) -
Alterations or Mechanical Tampering
Any unapproved tampering or alterations to the vehicle causing permanent damages is prohibited (Dashboard, internal machinery, etc..) -
Extensive preventable damage
Damage to the Awning and Roof top that results in extensive repair costs (Keeping awning or roof tent open during severe weather, leaving the awning open and unattended); Parking in hazardous areas (including not removing vehicle from danger during flood, Rock Fall, & mudslides areas, etc..); Driving without the use of snow chains (when applicable) -
Ferry & Motorail Caused Damages
Any damages to the vehicle that are caused when using a Ferry or Motorail train. -
Damages within Prohibited Driving Locations
Any damages that are caused within forbidden countries or Prohibited areas. -
General Wrongful intent
If the customer is found at fault for damages due to Gross negligent or wrongful intent. -
Losses due to burglary
Personal belongings are not covered by our motor vehicle insurance packages – only property belonging to roadsurfer is insured. For personal belongings, we recommend taking out a separate insurance policy with a third-party provider or checking whether your external personal insurance is included in your home contents insurance in the event of a claim.
Can I use the rental car insurance provided by my credit card company?
Further information
Legal information can be found in our Terms&Conditions at 9. Obligation to Exercise Due Diligence and Care and 11. Liability of the Hirer, Insurance.