If you were involved in an accident with a roadsurfer vehicle and you are not the renter, here’s what you should do:
Gather information at the scene
- If possible, collect the license plate number of the roadsurfer vehicle.
- Try to get the contact details of the driver and any witnesses.
- Take photos of the accident scene, vehicle damage, and any relevant road signs or signals.
If contact details were not exchanged or the driver is unresponsive
- Note down as much information as you can (license plate, time, location, vehicle description).
- If the driver did not provide insurance details or left the scene, report the incident to the local police as soon as possible.
- Keep copies of any police reports or documentation you receive.
Unsure about the insurance provider?
- If you only have the license plate or limited information, contact roadsurfer customer support via the Contact section. Provide them with all the details you have (license plate, date, time, location).
- roadsurfer can help clarify which insurance provider is responsible and guide you on the next steps.