roadsurfer works with various partner portals. These are independent platforms where you can discover and book our campers.
Even though your trip is fully operated by roadsurfer, booking and payment are handled via the partner portal through which you made your booking. Depending on your enquiry, the correct contact person may differ.
Quick overview
- Changes, cancellations or refunds: contact the partner portal
- Questions before pick-up: contact roadsurfer
- Support during or after your trip: contact roadsurfer
- Problems during your trip: contact roadsurfer
Before pick-up
For any changes to your booking, such as rebookings, upgrades, additional services or cancellations, please contact the partner portal where you made your booking directly.
The partner portal is responsible for managing your booking, all payments and refunds.
Please note: roadsurfer cannot make changes, process payments or issue refunds if the booking was made via a partner portal.
If you have questions about your camper, the pick-up location or the process on the day of pick-up, our support team will be happy to help. Please contact the roadsurfer Support.
After pick-up
Once you have picked up your camper, roadsurfer is your contact for all matters during your trip.
This includes support on the road, extensions and any problems during your trip.
Simply get in touch via the contact area or via the dedicated number in your customer account under "Help on the Road".
If something went wrong during your trip
Complaints about incidents or problems during the rental are also handled exclusively by roadsurfer.
Important: This is not the same as a refund request. Refunds must always be processed via the partner portal.
If a problem occurred during your trip send us a message via our Contact section or find your dedicated telephone number in your Customer Account section “Support on the Road”.