Booking the Protection Package Max gives you extra peace of mind, but it doesn’t mean you’ll never have to pay anything in case of damage. Here’s how it works:
How Protection Package Max works:
- Protection Package Max reduces your financial responsibility for certain types of damage.
- For covered damages, you’ll pay a deductible of €300 once for the whole booking. If you booked before 12 November 2026, 11:00, your deductible is €150 per damage case. If the damage is fully covered without a deductible, this will be clearly listed in your policy.
- Any costs above the deductible are covered by roadsurfer, according to the terms of your Protection Package.
Why you might still get a damage invoice:
- If the damage falls under an exclusion (for example, if an accident wasn’t reported on time, documentation is missing, there was negligence, or the damage type is excluded), the Protection Package Max may not apply.
- Customer obligations, such as timely reporting and proper documentation, always apply.
What to expect from roadsurfer:
- If you receive a damage invoice, roadsurfer will explain which parts of the damage are covered, which are excluded, and how the deductible is applied.
- The final decision is always based on the terms of your Protection Package and the details documented in your case.
See here more help in case of an accident: Accident, breakdown or damage on the road?
How your deductible is applied: a worked example
Booked from 12 November 2026, 11:00? Say your deposit is €1,100, your Protection Package Max has a deductible of €300 for the whole booking, and the review confirms one covered damage with repair costs of €640:
- You pay the deductible: €300. roadsurfer covers the remaining €340.
- The €300 is offset against your blocked deposit, and the remaining €800 of your deposit is released.
- You pay the deductible once for the whole booking, however many separate covered damages there are.
Your invoice can still be higher than the deductible for exclusions (the Protection Package does not apply and the full cost is charged).
Booked before 12 November 2026, 11:00? Your package and its rules stay the same. The Max deductible is €150 per damage case. In the same example, you pay €150, roadsurfer covers the remaining €490, and €950 of your deposit is released. Your invoice can be higher than the deductible for several separate damage cases (the deductible applies per damage case) and for exclusions.
Your exact deposit and deductible are stated in your booking.