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Customer account - view mobility service provider number

If you have a breakdown on the road that restricts your mobility, you can contact the mobility service provider around the clock.

  • You can find the telephone number of the mobility service provider responsible for your vehicle in your customer account
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    Please note: The mobility service provider will provide assistance in German or English and only in relation to the vehicle's driving restrictions. If you have questions about the camping functions, you can find help in the help centre, because unfortunately the mobility service provider cannot help here!
  • Document your breakdown as best you can and note down the incident number of the mobility service provider. Send us all documents via the Contact section by clicking “I have an existing booking” > “I am already on the way” > choose what applies to your situation.
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