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Customer account - Expense reimbursement

Did you have an unplanned expense during your trip? You can easily upload the receipt through your customer account. You can submit a request for reimbursement of expenses due to a vehicle problem during or up to 7 days after your trip.

On the main page of your customer account, select "Reimbursement":


The next page will show you an overview of the current reimbursements. If you want to upload one, click on "Request a reimbursement":



Now, you can upload the receipt and your bank account information for the reimbursement to be processed:


Don't have an IBAN? Just click on the right tab "Account number".


As soon as the reimbursement is confirmed, you will receive the money on your bank account. Please allow up to 8 weeks for the process to be completed.

If the reimbursement is denied or modified, you will receive a notification.

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