Did you have an unplanned expense, for example for AdBlue or engine oil, at the start of your trip?
Before uploading your receipt, please contact Lea, our chat-based AI assistant, for guidance and verification. Lea helps you right away and can open a ticket for our customer service if needed. Afterward, you can upload your receipt through your Customer account so it can be reviewed for possible reimbursement.
Please note:
- Refund requests must be submitted no later than 7 days after your return.
- Only clear, legible receipts or invoices can be accepted — unfortunately, handwritten notes or screenshots are not valid.
- Your submission will be carefully reviewed by our experts. The resolution process can take up to 8 weeks, and not all submissions are guaranteed approval.