Did you have an unplanned expense, for example for AdBlue or engine oil, at the start of your trip?
Before uploading your receipt, please contact our Support Team via the Contact section for guidance and verification. Afterward, you can upload your receipt through your Customer account so it can be reviewed for possible reimbursement.
Please note:
- Refund requests must be submitted no later than 7 days after your return.
- Only clear, legible receipts or invoices can be accepted — unfortunately, handwritten notes or screenshots are not valid.
- Your submission will be carefully reviewed by our experts. The resolution process can take up to 8 weeks, and not all submissions are guaranteed approval.