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Why did I receive both a deposit charge and a damage invoice?

If you notice both a deposit charge and a damage invoice, here’s how the process works:

The deposit is temporarily held while the damage assessment is completed. Once the final damage costs are confirmed, the deposit is either released or offset against the confirmed amount. 

If the deposit was released earlier, a separate invoice may still follow after assessment. Deposits and invoices are offset transparently to avoid double charging.

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