The main driver has to be there in person. They sign the rental contract and the handover protocol at the station. This does not have to be the person who made or paid for the booking.
Can someone else pick up the camper for me?
Yes. Change the main driver on your booking to the person who will be at the station.
- Log in to your customer account and open "Drivers".
- Add the person who will collect the camper, then click "Switch main driver".
- Add yourself as an additional driver only if you will also be driving during the trip.
- Complete online check-in with the new main driver's details.
You can do this any time before the contract is signed at pickup. Do it before you complete online check-in so the details are complete. Step-by-step guide: Customer account - edit driver's information.
Before you switch, please note
- A new access link is sent to the new main driver's email address. Only they can open the booking in the customer account afterwards.
- The new main driver brings their original ID and driving licence and must meet our minimum age and licence requirements. Check whether your Protection Package needs adjusting.
- Documents for every additional driver must also be at pickup. The main driver brings the additional driver's originals, or brings copies and joins a video call with that driver during handover so we can see the originals.
- The security deposit is provided at the station. The card does not have to be in the main driver's name and does not have to be the card used for booking, but it must cover the full deposit in a single payment. More on this: How do I pay the deposit?
- Drivers cannot be changed or added after the contract is signed, because all drivers are named in the contract for insurance purposes.
- The contract cannot be signed in advance. It is signed at handover together with the vehicle protocol.
Returns
The return can be done by any person registered as a driver on the booking.