2 days before return, the return checklist becomes available in your customer account. It includes all tasks tailored to your vehicle, so your return can be quick and hassle-free.
- Follow the return checklist step by step. You can find more information here: How should I clean my camper?
- Important: In case of heavy soiling, a full (toilet) tank or violations of the rules (e.g. smoking inside the vehicle or bringing pets without booking), additional cleaning fees may apply.
- To find disposal stations, use Google Maps or check the information about your return station .
-
Refill consumables shortly before return:
Europe: Diesel & AdBlue
North America: Gas/Diesel, propane and, if applicable, DEF (AdBlue)
📅 Plan your return
Please arrive on time at your return station. You can adjust your time up to 2 days before return in your customer account .
📍 On the day of return: Check-in
Once you arrive, please check in for return via your customer account, so the team on site knows you're ready.
- Scan the QR code at the Welcome Point
- or use the button in the email (1 day before return)
Our team always does its best to assist you as quickly as possible. During busy periods, there may still be short waiting times.
🔑 Key handover & initial check
You hand over your key and the station team will briefly check cleanliness and the general condition.
Cleaning fees or charges due to violations may be applied directly on site.
After that, you're free to go – we’ll take care of the rest.
🔎 Detailed inspection & return protocol
To save you time, the detailed inspection takes place after your departure and is carried out by our expert team. This usually takes 24–48 hours.
Once completed, you will receive your return protocol.
Good to know:
- The protocol is our internal documentation of the vehicle condition
- You receive it for full transparency – you see exactly what we see
- A long list does not automatically mean costs
- The protocol is for documentation purposes and is not a final invoice
🧾 Review & potential charges
If new damage is identified, our experts carefully review each case. This evaluation usually takes 5–14 working days.
- You will only be contacted if there are actual charges
- Normal wear and tear is covered by us
- No further message means: no costs
You don’t need to take any further action, unless we contact you or you would like to submit additional information.
💳 Deposit
If no damage is identified, your deposit will be released. If a damage case is under review, the deposit will remain temporarily blocked until the process is completed.
You can check the status of your deposit anytime in your customer account .
You can find more information about damages and invoicing here: Damage cases explained