* Our basic carefree package is included in the rental price, so that a maximum excess of $2,500 applies for each individual claim. Damage caused by grossly negligent or intentional behavior on the part of the renter or passenger, such as driving with the awning or roof open, driving in areas unsuitable for the size of the vehicle, improper filling of water or fuel tanks, entry of the renter into an unauthorized country, driving under the influence of alcohol, drug use, etc., are not covered by a maximum excess. The cost of repairing such damage must be borne in full by the renter. In the event of vandalism by third parties, the hirer must promptly report the damage and ensure it is documented by the police as soon as they become aware of it. Failure to cooperate promptly or adequately in such cases may result in the right to charge for the damage being retained. Further examples and information can be found in our Help Center or in the General Terms and Conditions.
**Please note that before the start of your trip, it is required to pay an $850 deposit, regardless of the insurance package you choose.
What costs are not covered by the packages?
Damage caused by one of the following reasons is not covered by the insurance and must be borne by the insured person:
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Negligent Driving
Driving under the influence; Unappointed Driver operating the vehicle; Incident found not following local driving laws; Damages from Driving on unpaved roads; Driving in areas that signify size requirements not fit for the vehicle (Bridge heights, Parking Garage Dimensions, etc..) -
Improper Use of Utilities
Moving the vehicle before properly Securing the Awning and Roof Tent; Filling the Water tank with Fuel or the Fuel tank with Water; Driving without secured/locked gas cylinder; Hook-up error by customer -
Improper Operation
Ignoring operating instructions given at the beginning of the customer's rental that result in sever damage to the equipment. (Shower, toilet, oil & check engine lights, etc..) -
Alterations or Mechanical Tampering
Any unapproved tampering or alterations to the vehicle causing permanent damages is prohibited (Dashboard, internal machinery, etc..) -
Extensive preventable damage
Damage to the Awning and Roof top that results in extensive repair costs (Keeping awning or roof tent open during severe weather, leaving the awning open and unattended); Parking in hazardous areas (including not removing vehicle from danger during flood, Rock Fall, & mudslides areas, etc..); Driving without the use of snow chains (when applicable) -
Ferry & Motorail Caused Damages
Any damages to the vehicle that are caused when using a Ferry or Motorail train. -
Damages within Prohibited Driving Locations
Any damages that are caused within forbidden countries or Prohibited areas. -
General Wrongful intent
If the customer is found at fault for damages due to Gross negligent or wrongful intent
Further information
Legal information can be found in our Terms&Conditions at section "AGB USA / CAN": 9. Obligation to Exercise Due Diligence and Care and 11. Insurance.