Skip to main content

How does the pick up of my van work?

When you arrive at our location, simply ask a member of staff or go to reception. Your pick-up will now begin:

Paperwork 📝

Meet your travel companion 🚌

The staff will show you the functionalities of your camper van. Make sure that you feel comfortable with everything. The goal is to:

  • alert you to any risk of injury
  • You check the most important functions of your camper so that you are fully familiar with them.
  • You check and confirm that all the booked accessories are really in the camper.

If you still have questions, please ask the staff. They will then go through the unclear functions with you again.

Please inform our station staff that you are ready for the damage check:

  • If you find any damage, please inform us. We will assess the damage and document it accordingly, if necessary.
  • If you are unsure, take a photo of the camper to record the condition of the camper when it is handed over to you.
  • We would like to point out that it is unfortunately no longer possible to report damage after the vehicle has been handed over.

Look at the QR code on the glove box: Here you will find help on the road.

Sign the rental contract 🖊️

  • Never drive off the lot without signing the rental agreement
  • You will then receive an e-mail with your rental contract and the recorded damages.
  • At this moment, the breakdown assistance section will appear in your customer account. Make a note of the number of the mobility service provider if you are going to an area with poor internet coverage!
  • Don't forget that you can access your customer account while you are on the road. Here you can extend your rental, change the return date, check the status of your deposit, look up anything in the Camper Tutorial at any time, watch how-to videos and much more!
Was this article helpful?
509 out of 589 found this helpful

Articles in this section

Powered by Zendesk