In our US/Canada-Helpcenter you will find all FAQ, explanatory videos and articles. Enter your question or a keyword in the search field and get immediate help. You can also scan the QR code in your vehicle - it's on the glove box.
If you want to edit your booking, you can find this and much more in your customer account. You will find your personal account link in your booking confirmation email/rental agreement.
You want to talk to roadsurfer support? You are welcome to send us a message via our Contact section or find your dedicated telephone number in your Customer Account section “Help on the Road”.
If your camper is no longer roadworthy, we are supported by the mobility service of your vehicle manufacturer (e.g. Ford). All calls will be automatically directed to Roadsurfer Customer Service when our offices are open. If our offices are closed, your call will be directly routed to the mobility service.
What are the next steps?
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Document the breakdown as detailed as possible (with photos and videos).
In case of an accident it is mandatory that you call the police and fill out the American accident report which is located in the glove compartment and attached below. - Mobility service is available 24/7 and offers support in English. To assist you, here are the questions they will ask. Find this information in the vehicle documents in the glove compartment or in your Customer Account section “Help on the Road”:
- Vehicle Identification Number (VIN):
- Plate number:
- Vehicle model:
- Initial day of registration:
- Weight:
- Length:
- Height:
- Width:
- Manual or Automatic gear:
- Your telephone number and e-mail address?
- How many passengers are in the car?
- What is your location?
Mobility service number:
You find the telephone number of the mobility service provider responsible for your vehicle in your Customer Account section “Help on the Road”. - Last step is to send us all documents including the transaction number of the mobility services provider via the Contact section by clicking “I have an existing booking” > “I am already on the way” > choose what applies to your situation.
You experienced a minor damage or an accident, but you are confident that your camper is roadworthy?
What are the next steps?
- Document the breakdown as detailed as possible (with photos and videos).
In case of an accident it is mandatory that you call the police and fill out the accident report which is located in the glove compartment and attached below. - Send us all documents via the Contact section by clicking “I have an existing booking” > “I am already on the way” > choose what applies to your situation.